Oskar Linden talks about the recent hardware failure at Linden Lab


A few days ago Oskar Linden replied to second life down again? unscheduled maintenance? thread on the SL Forums. Oskar talks about the recovery process of the recent hardware failure at one of the data centers Linden Lab operates.  Thanks to Oskar Linden for letting the SL community know about this failure. Check out the message below…

These issues were the result of a hardware failure in one of our datacenters. The issue was noticed immediately and acted upon within minutes. A key first step is intentionally disabling logins and billing. The second step is recovering the hardware or working around it. The third step is bringing services back online slowly to make sure all is well. This entire process took 30 minutes. Say what you will, but that is a very impressive response time. After core functionality was returned we focused on regions that had been affected and worked to get them stable again. 

I know it is frustrating when events like this happen, and we understand the difficulties it is from your perspective. We react as quick as possible to stabilize the grid once events like this arise. 

__Oskar

Linden Lab has announced scheduled maintenance for today (9th May) and tomorrow on 10th May starting from 6pm SLT. The SL maintenance is set to last around 8 hours. Expect crashes and delays for some time during the downtime hours. It would be nice to know what is being fixed/changed during these scheduled maintenance periods.

[Posted 9:45am PDT, 8 May 2012] We will be performing scheduled maintenance today, Wednesday and Thursday of this week (May 8, May 9, May 10), beginning at 6:00pm PDT each day. Each maintenance is scheduled to last around 8 hours. Please save all builds and refrain from rezzing no copy objects, as some regions may be taken offline and remain offline for extended periods of time. Please follow this blog for any updated information.

Keep checking…http://status.secondlifegrid.net/ for the latest grid updates.

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